New online shop open at CPP.PARTS
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Definitions
In these terms and conditions ‘the company’ shall mean CPP-LM Ltd Ltd whose registered offices are Unit 38, Crayford Ind. Est., Crayford, Kent, DA14HS.
‘The customer’ shall mean the person, firm, company or organisation purchasing or agreeing to purchase the products from the company.
General
All orders for products on the company’s website are accepted by the company subject to these terms and conditions of sale. No other terms will apply to the supply of the products unless agreed in writing by an authorised signatory of the company.
All descriptions of the products contained in the company website or otherwise communicated to the customer are approximate only and shall not form any part of the contract between the company and the customer. Certain manufacturers reserve the right to alter their specifications without notice.
While every effort has been made by the company to ensure that the illustrations and specifications of every product depicted on this web site is correct, the company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.
Prices
The prices on our web site are correct at the time of publication, however they may be subject to change without notice.
All prices exclude VAT which the company will add at the rate applicable at the time of despatch. Delivery charges are not included in the product prices but are stated separately.
If prices show as zero (£0.00) this is a result of a software error and as such does not consititute an offer by CPP-LM Ltd. Any orders received that contain goods priced at £0.00 will be cancelled, and one of our customer service team will notify you.
Ordering
The customer must submit orders using the company’s part numbers and the priced units used in the web site and must specify which delivery option is required.
Delivery
The company will aim to deliver the products in accordance with the customer’s order. The customer’s delivery options, and the prices for them, are set out in the company’s web site and will be notified to the customer at the time of placing the order. Delivery will be made to the address specified within the customer’s order.
The company will not be liable for the consequences of any delay in delivery, however occasioned, but every effort to achieve them will be made.
If any delivery is late, the customer must notify the company and the company will try to determine if the product has been delivered and/or when it is expected to be delivered. The company will, at its discretion, refund the total delivery charge to the customer or if a revised delivery time is not acceptable offer an alternative delivery option. These are the customer’s exclusive remedies for late delivery.
Payment
The Company requires to be paid for order placed on it’s web site at the time of ordering. Payment is only accepted by credit or debit card, Paypal or bank transfer.
The company reserves the right to decline to trade with any company or person.
Returns and/or Order Cancellation
The company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the company within 7 days of receipt of the goods.
No reasonable request to cancel the order will be refused by the company.
The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been despatched.
Damage and/or Faulty Products
It is the customer’s responsibility to inspect the goods promptly on arrival.
Any defect in the product that is apparent on reasonable examination must be made within 4 days of receipt. In this case, the company will, at it’s discretion, replace the product free of charge and delivery costs or refund the purchase price.
Guarantee
For products purchased from the company, the company guarantee’s that if a product is defective. It will replace or repair the product or refund the purchase price. This guarantee is subject to the company being notified within 4 months of the original date of despatch.
Any misuse or abuse of the products will invalidate this guarantee.
The company will not be held liable for any charges incurred by the customer in attempting to rectify/repair and/or modify the products without the written permission of the company. These actions will also invalidate the guarantee.
If agreement has been made to return the product to the company, the customer must obtain a returns number from the company which must be quoted on all future paperwork that relates to the product returned. Failure to quote the return number could lead to unnecessary delay.
Title
The company remains the owner of the products supplied to the customer until such time that payment has been made in full.
Force Majeure
A force majeure event is any event beyond the reasonable control of the company(including strikes, traffic congestion, industrial disputes or articles required for the performance of the contract).If the company is prevented or restricted from carrying out all or some of it’s obligations under these terms and conditions of such by reason of force majeure then the company may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time the company can reasonably effect performance.
Disclaimer
While every effort has been made to ensure all details and information contained within this web site are correct, the company cannot be held responsible for any omissions or errors that may occur.
Rights in the web site
The customer acknowledges that the customer and it’s licensors own the intellectual property rights in the web site, the web site content and the stock numbers, and that their whole or partial reproduction without the written prior consent of the company is prohibited.
Law and Jurisdiction
The contract between the company and the customer shall be governed by and subject to the interpretation of English Law.
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This privacy policy sets out how CPP-LM Ltd uses and protects any information that you give CPP-LM Ltd when you use this website.
CPP-LM Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CPP-LM Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to CPP-LM Ltd, Unit 38 Crayford Ind. Est., Crayford Kent, DA1 4HS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
